MTN CEO | MTN to Compensate Subscribers for Oct 9 Downtime

MTN CEO Spoke up

MTN CEO – Karl Olutokun Toriola, has once more apologised for the mtn network outage experiences on October 9, 2021.

In a video message on Sunday, Toriola mentioned the downtime experience by mtn network customers was not a results of sabotage however a system error.

MTN customers had October 9 experienced hours of the mtn network disruption, which affected calls and connections to the web.

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The MTN CEO – Toriola defined that the technical group traced the reason for the downtime to an error that shifted all 4G clients to the 3G, overloading the band.

“Final Saturday, we had an outage that left our clients with out a connection for a number of hours. On behalf of the whole MTN group, I need to begin with a heartfelt apology. We’re actually sorry for the disruption this brought on for thus many in our MTN family,” MTN CEO – Toriola mentioned.

“We all know that thousands and thousands of individuals depend on us to remain linked to their family members, to handle their companies, to coordinate their lives. We take that duty and privilege very severely. That’s why we’re placing new measures in place to ensure we by no means expertise something like final Saturday once more.

“Our technical groups have traced the reason for the issue to an error that shifted all our 4G clients onto the 3G band. This overloaded the 3G band, inflicting a domino impact that impacted the entire community. Our engineers have been in a position to resolve the issue.

“I do know that lately different expertise corporations suffered outages. I need to reassure you that final Saturday’s occasion is by no means linked to these. This wasn’t sabotaged, it was a regrettable error.”

He additional introduced that MTN had refunded clients airtime and data used yesterday along with the time-bound subscription extension earlier promised.

He additional assured customers that MTN is working to make sure that they by no means expertise such challenges with the MTN network once more.

“Whereas we work to strengthen our network to forestall additional disruptions of any sort, we wished to discover a method to apologize. One thing greater than extending the validity of all time-bound plans by 24 hours, which we did as quickly as service was restored,” MTN CEO added.

“So, whereas we will’t provide you with again the time you misplaced final Saturday, we may give you again what you spent yesterday. Each buyer on the MTN network has obtained a refund for the data used and airtime that they used between 12 midday and seven pm yesterday.

“We hope it exhibits how a lot we worth our clients. You actually are our most essential focus.

“All of us have challenges, every and everybody, younger or the old, personally or professionally. What issues is how we reply. With you on our side, we’ll proceed to improve upon and grow immensely.”